Privacy Notice
Introduction
This privacy notice outlines the privacy practices of Freedom Towing in compliance with privacy and data regulations. Our goal is to help you understand what personal data we collect, how we use it, and the control you have over it. This notice applies exclusively to data collected by Freedom Towing and covers the following:
The types of personal data collected from the website.
How personal data is collected, used, shared, stored, and processed.
The security measures in place to protect your data.
Your choices and rights regarding the use of your data.
How to contact us for issues such as correcting inaccuracies or requesting the removal of your personal data.
Please read this privacy notice to understand the processing, collection, sharing, protection, and your rights associated with your personal data.
Data We Collect
We have access to any data you voluntarily provide via email, telephone, forms, chat functions, user registration, newsletter sign-up, contests, surveys, or other methods. This may include:
Full name
Email address
Phone number
Address
Information about any complaints, enquiries, and communication you make with us
Details on services received from us
Location
Payment information
Photos
How We Use Your Data
Your personal data may be used for the following purposes:
Customizing content and user experience
Identifying you when you use our services or website
Account setup and administration
Internal research and development
Legal obligations
Internal audits
Fulfilling obligations outlined in any agreements with users
Gathering feedback and opinions on our provided services
Notifying users of changes to our services
Responding to your requests and comments
Processing your transactions
Specific Data Use
Certain data is collected during our registration process, including your name and email address. This data is used to contact you, suggest appropriate products and services, and improve your user experience. To place an order, as a registered user or guest, you must provide contact information (such as name and shipping address) and financial information (such as credit card number and expiration date). This data is used for billing and to fulfill your order. If there are issues with the order, we may use this information to contact you. Personal data may be used without knowledge or consent in situations when legally required or permitted, or when personal data has been anonymized or pseudonymized so it is no longer associated with the user.
How We Share Your Data
Personal data may be shared with regulators in compliance with legal regulations. It may also be shared with third parties when necessary to provide services to users or for other legitimate interests. Third parties include service providers, professional advisors, and other members of Freedom Towing’s network. These parties do not retain, share, or use personal data beyond the defined purpose of fulfilling the service. Phone numbers collected for SMS consent will not be shared, sold, or released to any third party or affiliates for marketing purposes.
How Long We Store Your Data
We will retain personal data only for the duration necessary to fulfill the purposes for which it was collected. Personal data may also be retained for longer periods if it is solely for archiving purposes in the public interest, scientific or historical research purposes, or statistical purposes. When defining the appropriate retention length, we adhere to relevant legal requirements. See our retention schedule for details on data retention periods.
How We Protect Your Data
Securing your data is a priority for us, both online and offline. We have implemented appropriate safeguards to prevent personal data from being lost, misused, accessed, altered, or disclosed by unauthorized parties. All PCI data is encrypted and secured within our systems. Employees and third parties are provided only with personal data on a need-to-know basis and only the minimum amount they require to complete their specific job. All employees are also subject to confidentiality agreements and undergo annual training on the proper handling of sensitive data. Procedures have been developed and tested to handle a potential data breach, ensuring affected individuals and regulators are notified and damages minimized.
Use of Cookies
Cookies are used on Freedom Towing websites for various purposes. These “cookies” are data elements stored on your hard drive that allow us to improve your usage of our website. By using a cookie to identify you, you do not necessarily need to log in with a password more than once from the same browser, saving you time when accessing our site. In addition, we use cookies for advertising products based on your usage history, storing and managing your preferences on the website, enabling content, and generally analyzing your usage. Usage of cookies may be linked to your personal data on the website.
